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  • Can I pay the combo price for testing but get the tests done on different days?
    No, both tests must be done on the same day. TACKL Health apologizes if this may cause any inconvenience. All of our testing sites now offer a 'TACKL Box' that you can purchase while getting your initial test performed. Please ask your tester for additional details.
  • I need my results immediately, can I pay extra to have my sample/test expedited or put at top priority, or can I deliver my sample to the lab myself?
    Unfortunately there is no way to expedite testing, we apologize for any inconvenience this causes. We do recommend receiving a Rapid Antigen or Rapid RT-PCR test if there is an immediate need for test results.
  • Do you do testing on Sundays?
    Yes, all of our testing locations are open on Sundays. However, please note that our labs are closed on Sundays. If you are planning on being tested on a Sunday, please consider that your sample will not be received at the lab until the following Monday evening as mail delivery does not run on Sundays.
  • Is the PCR test that TACKL uses a RT-PCR test?
    Yes. TACKL Health takes pride in providing the gold standard for Travel Health and Wellness.
  • How do I know what test I will need if I am traveling internationally?
    If you are traveling out of the country, it is up to the customer to do this research, as every airline and county has different testing requirements. We do recommend contacting the country's embassy or the airline directly to obtain this information.
  • What is the rapid test and what is the brand? Are a rapid test and antigen test the same thing?
    A Rapid test ensures that you will get same day results and yes, the Rapid test and the Antigen test are the same. On average, you will receive ypur test results in roughly 30 minutes. The brand of the test is AccessBio CareStart.
  • Does the return time of the RT-PCR results start after I am tested?
    No. All samples are sent out at the end of the business day in batches, therefore the turnaround time starts once the sample has been received by the lab.
  • Are the tests that are being performed CLIA certified?
    Yes. TACKL Health and our third party labs are CLIA registered and certified. If you are in need of the CLIA number, it is provided on your results. Otherwise, TACKL Health is not able to provide this information.
  • How do I make an appointment to be tested?
    Appointments can be made in advance online under your desired testing site. All of our testing sites allow walk-ups as well.
  • What is the youngest age someone can be tested?
    TACKL Health's certified and highly trained professionals can perform COVID-19 tests on babies as young as newborns. Please contact your desired testing location in order to confirm that this is an option.
  • How much is testing?
    Testing prices vary at each testing site. The prices can be found under the specific sites page found above. Please call (888) 705-6576 for further inquiries.
  • Is testing covered by insurance?
    Full payment is required at the time of testing. Reimbursement thorugh insurance may be filed at a later time but it is up to the customer to get the needed information and to file.
  • Where can I find my Tax ID and Procedure and Diagnostic Codes, etc. for insurance purposes?
    TACKL Health does not have access to this information. We recommend contacting the lab that processed the sample to receive this information. Contact information for the lab is on the results form that was emailed to the customer. If you have not received your results, please contact TACKL Health at (888)705-6576.
  • If I cannot open the email that contains my results, what should I do?
    The email is encrypted through Virtu meaning the customer will need to verify themselves before the email is unlocked. You first need to open the protected email and click “verify my email”. This will send another email to you in which you will open it and verify your identity. Once the verification email has been processed, you then go back to the original email, which is now unlocked, and your results are attached as a PDF. We use Virtu and email encryption to stay compliant with HIPAA regulations and for patient confidentiality. If you need further assistance, please contact TACKL Health at (888)705-6576.
  • I cannot open the email that contains my results, what do I do?
    The email is encrypted through Virtu meaning the customer will need to verify themselves before the email is unlocked. You first need to open the protected email and click “verify my email”. This will send another email to you in which you will open it and verify your identity. Once the verification email has been processed, you then go back to the original email, which is now unlocked, and your results are attached as a PDF. We use Virtu and email encryption to stay compliant with HIPAA regulations and for patient confidentiality. If you need further assistance, please contact TACKL Health at (888)705-6576.
  • How long will it take to get my RT-PCR results back and how are they sent to me?
    On average, the results for a Standard PCR test are sent out within 24-72 hours. However, some delays may occur and we recommend a Rapid PCR test if there is a need to receive results in a more timely manner. Results are sent via an encrypted email from TACKL to the email address provided. If you were tested at the Grand Rapids airport location, your results will be emailed to you by the lab. If you have not yet received them, please contact TACKL at (888) 705-6576.
  • My name, date of birth, gender, etc. is incorrect on my results. What should I do?
    TACKL Health highly recommends verifying all of your information prior to submitting. In the event that any information is inputted incorrectly, please contact TACKL Health or the lab that processed your results.
  • It’s been 72 hours, where are my PCR results?
    If it has been longer than 72 hours after your initial testing, please contact TACKL Health at (888)705-6576. However, all of our labs are closed on Sundays so please expect some delay in receiving your test results.
  • How Accurate are the Oral Fluid Drug Tests?
    These tests are over 99% accurate when samples are taken within the appropriate time frame.
  • What are the Benefits of Choosing an Oral Fluid Collection Method?
    To perform a mouth swab drug test no special training is needed and you can choose any location to perform the test. Privacy is not an issue since Saliva Tests are non-invasive and results are available in minutes without the need for laboratory or specialized equipment. Any positive result is tamper-proof and can be sent to a laboratory for confirmation if required by a GC/MS or LC/MS/MS test. After collecting a saliva sample for approximately 5-10 minutes, the mouth swab can be secured into its container for instant results. Oral fluid is readily accessible, and is less likely to be adulterated. This oral fluid test is less invasive than a urine drug test simplifies the process and allows you to observe the testing, making it hard to adulterate the saliva sample. By coming with a color changing saliva indicator the donor can rest assured that an adequate sample collection has been obtained helping to prevent the risk of invalid drug test results.
  • How Long Do Results Take?
    The oral fluid test results in 5-10 minutes. The result report is sent out to the designated recipient within approximately 30 minutes from the time the test is resulted.
  • How Long Will Marijuana or Cannabis be Detectable in a Mouth Swab Drug Test?
    Marijuana detection periods in this drug tests are usually short-lived since some onsite Saliva Tests use 11-nor-9-Carboxy-THC in metabolite form (up to 1 day) and not the parent ∆9 THC (up to 72 hours) which is what our MD SalivaScreen Test uses. Unlike urine tests that will look for the longer-term residuals of cannabis, the purpose of using an oral fluids drug test is to detect recent use. The mouth swab drug test with short term detection periods helps to know if a person is under the influence of marijuana and 72 hours is the most recommended time line for these oral fluids tests.
  • What is an Oral Fluid Drug Test?
    When a person is a drug tested using an Oral Fluid Test, the compounds picked up are tiny particles from the bloodstream that are collected from the fluids. These blood particles are examined using an immunoassay test that creates a biochemical reaction that measures the drug molecules in the oral fluids samples. The most common Saliva or Mouth Swab Drug Test will measure for illicit drugs like marijuana, cocaine, heroin (in the form of opiates), methamphetamines, and MDMA (Molly)/Ectsasy. This test can also test for use of prescription drugs like amphetamines, benzodiazepine, buprenorphine (Suboxone), and others.
  • What is the drug detection window for oral fluid testing?
    Depending on the drug used, dose, and route of administration, a drug may be detected in oral fluid in less than one hour and remain detectable for five up to 48 hours after last use.TACKL Health's certified and highly trained professionals can perform COVID-19 tests on babies as young as newborns. Please contact your desired testing location in order to confirm that this is an option.
  • How Is the Oral Fluid Test Administered?
    The oral fluids drug test is one of the simplest drug tests to use 1. The patient easily inserts the test into their mouth, allowing the swab to collect the fluids. 2. Using the collection device, remove the spit from the swab. 3. Push the collector device into the saliva drug test cube. 4. Wait 5 to10 minutes for the test results.
  • Which Drugs are Included in the 7 Panel Oral Fluid Test?
    Marijuana (THC- Parent) Cocaine (COC) Opiates (OPI) Ecstasy (MDMA) Methamphetamine (mAMP) Benzodiazepines Oxycodone
  • Which Drugs are Included in the 10 Panel Oral Fluid Drug Test?
    Marijuana (THC- Parent) Cocaine (COC) Opiates (OPI) Amphetamine (AMP) Methamphetamine (mAMP) Benzodiazepines (BZO) Phencyclidine (PCP) Methadone (MTD) Buprenorphine (BUP) Oxycodone (OXY)
  • Which Drugs are Included in the 5 Panel Oral Fluid Test?
    Marijuana (THC- Parent) Cocaine (COC) Opiates (OPI) Methamphetamine (mAMP) Amphetamine (AMP)
  • Which Drugs are Included in the 6 Panel Oral Fluid Test?
    Marijuana (THC- Parent) Cocaine (COC) Opiates (OPI) Methamphetamine (mAMP) Benzodiazepines Oxycodone
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